Last week I was speaking in Las Vegas at a conference for the International Society for Performance Improvement. And I was fortunate to share the platform with a remarkable woman, Louise Anderson, the president of Anderson Performance Improvement Company (www.andersonperformance.com).

I spoke on building “change-adeptness” within an organization and on leading people through transformation. Louise talked about how to make change fun and profitable. She told a story about how her company, which designs and implements behavior-based incentive programs, worked with a bank during their merger. The fear was (as usually happens) customer service would take a dive. The result that Louise and her team achieved for the bank was 110% customer retention. Pretty impressive!

While in town, I visited the new and spectatular Wynn hotel – with its man-made mountainside, lake and waterfall – and had dinner there at Bartolotta. In a town of great dining experiences, this has to be one of the best. If you go, be sure to order the sheep's cheese ravioli. Quite possibly the best dish in town.